STANDARD TERMS AND CONDITIONS OF SALE

These Terms and Conditions apply to all quotations, proforma invoices, sales orders, invoices, product sales, services, deliveries, and related transactions supplied by DronXcel, unless DronXcel agrees otherwise in writing.

1. Acceptance of Terms. By requesting a quotation, approving a quotation, issuing a purchase order, making payment, accepting delivery, or using any goods or services supplied by DronXcel, the client accepts these Terms and Conditions. Any client terms, purchase order terms, or other conditions are excluded unless DronXcel accepts them in writing.
2. Quotations. Quotations are invitations to purchase and do not reserve stock, pricing, delivery timelines, or services until DronXcel confirms the order in writing and receives the required payment. Unless expressly stated otherwise, quotations are valid for seven (7) calendar days and may be withdrawn or corrected at any time before payment is received and the order is accepted.
3. Pricing and Changes. Prices are based on supplier costs, exchange rates, taxes, freight, duties, insurance, and availability at the time of quotation. DronXcel may revise quoted prices before order acceptance if these factors change or if the quotation contains an error or omission. Any additional work, delivery, installation, training, configuration, travel, permits, storage, or third-party costs not expressly included in the quotation will be charged separately.
4. Payment Before Supply. Unless approved credit terms are confirmed by DronXcel in writing, orders must be paid in full before procurement, dispatch, delivery, installation, activation, or release of goods and services. Deposits, special-order payments, procurement payments, and custom-order payments are non-refundable once DronXcel has committed costs or placed supplier orders.
5. Approved Credit Terms. Where DronXcel grants credit terms, payment must be made strictly by the due date shown on the quotation, sales order, or invoice. Credit terms may be suspended, reduced, withdrawn, or changed at any time if payment history, credit risk, order value, or business circumstances justify it.
6. Late Payment. If payment is not received by the due date, DronXcel may suspend quotations, orders, deliveries, warranties, support, services, account access, and any further supply without liability. Overdue amounts may attract interest, collection costs, legal costs, bank charges, currency conversion losses, and reasonable administrative costs to the fullest extent permitted by law.
7. Ownership and Risk. Ownership of goods remains with DronXcel until full cleared payment is received for the goods and all related charges. Risk passes to the client when goods are collected, delivered to the client, handed to a courier, or otherwise made available for collection, whichever occurs first. The client is responsible for safe storage, insurance, handling, and use from that point.
8. Stock, Lead Times, and Delivery. Stock availability and lead times are estimates only unless DronXcel confirms otherwise in writing. DronXcel is not liable for supplier delays, customs delays, shipping delays, force majeure events, payment delays, client approval delays, or circumstances outside its reasonable control. Partial deliveries and partial invoicing may be made where appropriate.
9. Order Cancellation and Returns. Accepted orders may not be cancelled without DronXcel's written approval. Special-order, imported, configured, activated, used, opened, damaged, clearance, or custom items are not returnable unless required by law or accepted by DronXcel in writing. Approved returns may be subject to inspection, restocking fees, supplier charges, courier charges, and deduction of any unrecoverable costs.
10. Product Use and Compliance. The client is responsible for ensuring that purchased products and services are suitable for the client's intended use and comply with applicable laws, aviation rules, licensing, permits, operating restrictions, safety requirements, and manufacturer instructions. DronXcel is not responsible for misuse, illegal operation, pilot error, unauthorized modifications, third-party software changes, or operation outside manufacturer specifications.
11. Warranty and Support. Manufacturer warranties apply where available and subject to the manufacturer's terms. DronXcel may assist with warranty facilitation, but warranty outcomes, repair timelines, replacements, and approvals may depend on the manufacturer or supplier. Warranty does not cover misuse, crash damage, water damage, neglect, unauthorized repair, altered serial numbers, consumables, batteries outside manufacturer conditions, or normal wear and tear.
12. Claims and Disputes. Any shortage, visible damage, wrong item, billing query, or service concern must be reported to DronXcel in writing within forty-eight (48) hours of collection, delivery, or invoice receipt, whichever is earlier. Failure to report within that period may be treated as acceptance of the goods, services, and invoice.
13. Limitation of Liability. To the fullest extent permitted by law, DronXcel is not liable for indirect, consequential, special, punitive, or business interruption losses, including lost profits, lost revenue, lost data, lost contracts, downtime, or third-party claims. DronXcel's aggregate liability is limited to the amount actually paid by the client for the specific goods or services giving rise to the claim.
14. Taxes, Duties, and Bank Charges. Unless expressly included in writing, all taxes, duties, levies, import costs, courier charges, bank charges, payment gateway fees, withholding taxes, and currency conversion costs are for the client's account. DronXcel must receive the full invoice amount net of all deductions and charges.
15. Governing Law. All contractual relations with DronXcel are governed by the laws of Zimbabwe. The parties will first attempt to resolve disputes in good faith, failing which the dispute may be referred to the competent courts or lawful dispute-resolution forum in Zimbabwe.

For questions about these Terms and Conditions, contact DronXcel at info@dronxcel.com.